Privacy Policy
Avenue Dental ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, online booking system, patient portal, and connected services — including integrations with Facebook Messenger.
1. Information We Collect
We may collect the following types of information:
- Personal details: name, email address, phone number, date of birth, and gender
- Appointment and booking information
- Health-related notes provided voluntarily during check-in or booking
- Photos taken during kiosk check-in (optional, with your consent)
- Messages and inquiries sent through our Facebook Messenger chatbot
- Technical data: IP address, browser type, and device information
2. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and manage your dental appointments
- Send appointment confirmations and reminders via email
- Respond to your inquiries through our messaging channels
- Maintain accurate patient records for clinical purposes
- Improve our services, workflows, and user experience
- Comply with applicable laws and regulations
3. Facebook Messenger Integration
Our clinic uses a Facebook Messenger chatbot to answer inquiries and assist with appointment scheduling. When you interact with our Messenger bot, we may receive your Facebook name and the content of your messages. This information is used solely to respond to your inquiries and is not shared with third parties for marketing purposes.
Your use of Facebook Messenger is also subject to Facebook's Data Policy.
4. Sharing of Information
We do not sell your personal information. We only share data with trusted service providers (e.g., email delivery services) strictly to operate our clinic systems, and only to the extent necessary. We may also disclose information when required by law.
5. Data Retention
We retain patient and booking records for as long as required for clinical, operational, and legal purposes. You may request deletion of your data by contacting us directly.
6. Data Security
We implement reasonable technical and administrative measures to protect your personal information against unauthorized access, alteration, or disclosure. However, no method of electronic transmission or storage is 100% secure.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data, subject to legal and clinical retention requirements
- Withdraw consent for optional data processing (e.g., kiosk photos)
8. Children's Privacy
We provide dental services to patients of all ages. For patients under 18, consent for data collection and processing is obtained from a parent or legal guardian.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.
10. Contact Us
For privacy-related questions, requests, or concerns, please contact us at:
- Clinic: Avenue Dental
- Locations: Marikina City & Antipolo City, Philippines
- Email: [email protected]